PRIVACY POLICY

1. Introduction

This Privacy Policy outlines how Act of the Heart (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you access our website, use our services, register for our courses or events, or otherwise interact with us.

We are committed to protecting your privacy in compliance with global privacy laws and regulations.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. What We Collect

We collect personal data to provide services, respond to inquiries, improve our offerings, and operate our business effectively.

Information You Provide Directly:

Name, email address, phone number
Course registration details and form responses
Payment or billing information (processed securely via third parties)
Testimonials or voluntary feedback
Workshop or consultation bookings

Information We Collect Automatically:

IP address and device/browser info
Usage data (pages visited, time spent, link clicks)
Referral source (e.g., if you clicked from social media or an ad)

Information from Third Parties:

Systeme.io (course registrations, email sequences)
Payment gateways (PayPal, Stripe)
Email marketing platforms (e.g., MailerLite or ConvertKit, if used)

3. How We Use Your Information

We use your information for the following purposes:

To deliver online programs, services, and workshop access
To communicate updates, course material, and guidance
To respond to inquiries or support requests
To process secure payments
To improve our website and customer experience
To send marketing content (only if you’ve opted in)

4. Lawful Basis for Processing

We process personal data based on one or more of the following legal grounds:

Consent: You have given clear permission for us to process your data
Contract: Processing is necessary for a service you’ve requested
Legitimate Interests: For operational improvement, customer engagement, or fraud prevention
Legal Obligation: Where required by law

5. Sharing of Personal Data

We do not sell or rent your personal information. We may share your data with:

Service Providers: Such as Systeme.io, payment processors, email platforms
Legal Authorities: If required for legal compliance or to protect our rights
Collaborators: If you join co-hosted events or retreats (with notice)

All third parties are required to protect your data and comply with applicable privacy standards.

6. International Users

This website is accessible globally. By using it, you agree that your personal data may be stored and processed in countries where our service providers operate, including but not limited to Europe, the U.S., and South Africa. All data is handled according to this policy and in line with applicable laws.

7. Your Rights

As a global resident, you may have the following rights depending on your jurisdiction:

Access your personal data
Correct or update your information
Withdraw consent
Request deletion of your data
Object to certain types of processing
Lodge a complaint with your local data authority

You can request any of the above by contacting us (see Section 10).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site performance, analyze traffic, and support features like newsletter sign-ups and course enrollments. You can adjust cookie settings in your browser at any time.

9. Data Retention

We retain personal data only as long as necessary to:

Provide services and fulfill contracts
Meet legal obligations
Resolve disputes or enforce agreements

Once your data is no longer needed, it is securely deleted or anonymized.

10. Contacting Us

If you have questions about this Privacy Policy or your data rights, contact:

Shelani van Niekerk
📧 shelani@actoftheheart.com
🌍 https://actoftheheart.com

11. Policy Updates

This Privacy Policy may be updated periodically. All updates will be posted to this page with the revised effective date. If material changes occur, we will notify users via email (if available) or website notice.